Rates depend on project type and urgency. Double-time applies on bank holidays and out-of-hours work. Triple-time applies during Christmas/New Year and on planned days off.
Urgent tasks (same day or 2-day deadlines) incur a higher rate. This excludes simple fixes like tracking code installs.
Rates are reviewed annually based on inflation and experience. Advance notice is given for any changes.
Monday to Friday, 9am – 6pm, excluding bank and planned holidays. Urgent tasks outside these hours are charged at a higher rate.
Quotes are based on the brief provided. Scope changes mean quote changes. To quote accurately, I need:
Things change – let me know early and I’ll adjust the quote where needed.
If I’m ill, I’ll let you know and aim to catch up as soon as I can.
Standard turnaround is 2 weeks. Smaller jobs may be quicker, but big projects stick to the 2-week timeline.
Package terms may change occasionally. You’ll be informed. Unused hours roll over – capped by your plan tier.
Send change requests by email. Include details needed to update the quote.
Live sessions or real-time edits are billed higher due to blocked availability for other clients.
Cancel at least 24 hours in advance. Partial work may be charged for time spent.
7-day warranty on all work. If others break it, it’s not my responsibility. I can restore it – further work will be charged.
No refunds for completed work. Changes after delivery can still be made – just not refunded.
Pay via bank transfer or PayPal. Invoices due in 30 days. Late payment may lead to suspended services until cleared.
Invoices unpaid after 30 days incur a fee. Let me know if you’re struggling to pay – I’m open to fair arrangements.
Full site backups are taken before starting and kept for 3 months. You should also keep your own off-site backups.