Rates depend on project type and urgency. Double-time applies on bank holidays and out-of-hours work. Triple-time applies during Christmas/New Year and on planned days off.
Urgent tasks, including same day or 2-day deadlines, may incur a higher rate. This excludes simple fixes like tracking code installs.
Rates are reviewed annually based on inflation and experience. Advance notice is given for any changes.
Monday to Friday, 9am - 6pm, excluding bank and planned holidays. Urgent tasks outside these hours are charged at a higher rate.
Quotes are based on the brief provided. Scope changes mean quote changes. To quote accurately, I need:
Things change - let me know early and I will adjust the quote where needed.
If I am ill, I will let you know and aim to catch up as soon as I can.
Standard turnaround is 2 weeks. Smaller jobs may be quicker, but big projects stick to the 2-week timeline.
Package terms may change occasionally. You will be informed. Unused hours roll over, capped by your plan tier.
Pay via bank transfer or PayPal. Invoices are due in 30 days. Late payment may lead to suspended services until cleared.